How do you rate your broadband provider? The uSwitch Broadband Customer Satisfaction Report reveals the best and worst broadband providers, as decided by their customers. Awards are made in eleven categories, including best value for money, best technical support and best overall customer satisfaction.
Why not see how your provider performed? If you're not with an award-winner it could be time to switch.
Award | 1st | 2nd | 3rd |
|---|
Best overall customer satisfaction |  90% | 
89% | 
81% |
Most likely to be recommended | 82% | 74% | 68% |
Best value for money |
84% |
82% | 76% |
Best customer service | 80% | 77% | 63% |
Best technical support |
75% |
71% | 60% |
Best for billing (bills that are easy to understand) | 84% |  83% | 82% |
Best quality of connection | 84% |
83% |
81% |
Speed/ usage offered | 82% |
80% | 71% |
Best deal for you (do you feel like your getting the best deal from your supplier?) | 63% | 56% | 53% |
Best for ease of use | 92% | 89% |
85% |
Quality of information provided during switch | 84% | 78% 78% |
The survey explained
Every year uSwitch commissions the independent research organisation YouGov to carry out a survey of the UK's broadband providers. The survey was conducted online in February 2011 and received 7,759 broadband respondents from YouGov's extensive panel, which covers adults of all ages, socio-economic groups and regions of Britain.
Respondents answered numerous questions including; what aspects of a broadband package were important to them, whether they would recommend their provider to a friend, and whether they thought their provider gave them good value for money. uSwitch then calculated the results for each provider, in each category, based on the proportion of customers who expressed satisfaction. For statistical validity, results are only recorded where a supplier had more than 200 responses.