Virgin Media broadband subscribers from the north-west were deprived of their internet connections after an outage yesterday (Wednesday, October 22nd).
The provider's back-up systems in the Knowsley area of Merseyside suffered from power problems, downing broadband services for some homes in the north and also the Midlands.
Engineers are still looking into the cause of the outage, which is believed to have started at around 11:00 and continued until 13:00 GMT.
While cable TV services were back up and running within a day, Virgin Media's broadband network took longer to restore, the Inquirer reports.
"Our teams are working their socks off to fix these at the moment and to restore service as quickly as possible and the good news is that these services are now starting to come back online," said Virgin Media's product manager, Alex Brown.