Increased visibility over customer service and satisfaction levels among consumers has been behind the mass broadband migration over the last couple of years. This section looks at studies into the best and worst ISPs for customer service and satisfaction as well as regulations intended to improve standards.
and Openreach is not legally separate, it is an integral part of BT plc
actually the UKCTA report was released to mark 30 years since BT was privatised, 10 years since UKCTA was...
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