Customer service and satisfaction
Increased visibility over customer service and satisfaction levels among consumers has been behind the mass broadband migration over the last couple of years. This section looks at studies into the best and worst ISPs for customer service and satisfaction as well as regulations intended to improve standards.
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NEWSDirect Save Telecom moves to 28-day rolling broadband deals
UK households can now sign up for a 28-day rolling broadband deal with Direct Save...
Oliver Folkard - 10th February 2012
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NEWSuSwitch Tech Broadband Awards 2012 nominees announced
O2 and Plusnet lead the field.
Jonathan Leggett - 12th January 2012
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NEWSBroadband 'the top UK entertainment service'
Virgin Media survey respondents have identified broadband services as being the most...
Oliver Folkard - 11th January 2012
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NEWSTalkTalk and Three see most customer complaints in Q3
TalkTalk and Three received the most fixed-line and mobile broadband complaints...
Ewan Taylor-Gibson - 21st December 2011
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NEWSUK super-fast broadband adoption 'has been slow'
UK households have good access to super-fast broadband, but are yet to embrace fibre...
Oliver Folkard - 14th December 2011
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NEWSSky tops UK landline satisfaction charts
An Ofcom study has identified Sky as the UK's most popular landline service...
Ewan Taylor-Gibson - 28th November 2011
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NEWSSky leads the way on broadband customer satisfaction
Consumers have identified Sky as the most popular of the major broadband providers,...
Ewan Taylor-Gibson - 25th November 2011
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NEWSSky: Broadband outages cause anxiety
Broadband provider Sky says internet outages cause stress and anxiety for web...
Oliver Folkard - 25th November 2011
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NEWSeBay: 4G mobile broadband 'needed as soon as possible'
eBay has urged the government and Ofcom to get the new generation of 4G mobile...
Ewan Taylor-Gibson - 14th November 2011
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NEWSMany consumers 'can save £6 per month on broadband'
More than eight out of ten UK households can save £6 per month on their broadband...
Oliver Folkard - 1st November 2011
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NEWSWholesale telecoms service quality 'worries broadband users'
Consumers are becoming increasingly worried about the quality and performance of...
Ewan Taylor-Gibson - 18th October 2011
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NEWSBad weather causes broadband service problems
A significant proportion of broadband customers have experienced a service outage...
Oliver Folkard - 11th October 2011
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NEWSZen Internet honoured at PC Pro awards
Broadband provider Zen Internet has been named Best ISP at the PC Pro Excellence...
Oliver Folkard - 3rd October 2011
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NEWSDirect Save Telecom moves to 28-day rolling broadband deals
UK households can now sign up for a 28-day rolling broadband deal with Direct Save...
Oliver Folkard - 10th February 2012
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NEWSOfcom warns of phone line broadband scam
A new scam has been highlighted by Ofcom.
Oliver Folkard - 18th September 2009
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NEWSVirgin Media reveals gaming broadband problem
One of the UK's leading broadband providers has experienced problems with services...
Ewan Taylor-Gibson - 2nd October 2009. 7 comments
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NEWSTalkTalk and Three see most customer complaints in Q3
TalkTalk and Three received the most fixed-line and mobile broadband complaints...
Ewan Taylor-Gibson - 21st December 2011
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NEWSBe Broadband triumphs at ISPA awards 2011
O2 sibling firm Be Broadband has been named the Best Consumer Fixed Broadband...
Oliver Folkard - 8th July 2011. 1 comment
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NEWSNorthern Ireland consumers 'are happy with broadband speeds'
Broadband customers in Northern Ireland are increasingly positive about the download...
Ewan Taylor-Gibson - 5th August 2011. 2 comments
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NEWSSky tops UK landline satisfaction charts
An Ofcom study has identified Sky as the UK's most popular landline service...
Ewan Taylor-Gibson - 28th November 2011
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NEWSMP slams BT over broadband street cabinet policy
The Minister of State for Care Services has torn a strip off BT over its failure to...
Ewan Taylor-Gibson - 6th July 2011. 1 comment
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NEWSeBay: 4G mobile broadband 'needed as soon as possible'
eBay has urged the government and Ofcom to get the new generation of 4G mobile...
Ewan Taylor-Gibson - 14th November 2011
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NEWSO2 centralises customer service operations
O2 has signed a new multi-million pound outsourcing agreement in a bid to improve...
Oliver Folkard - 21st June 2011
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NEWSUK super-fast broadband adoption 'has been slow'
UK households have good access to super-fast broadband, but are yet to embrace fibre...
Oliver Folkard - 14th December 2011
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NEWSEclipse tool to provide boost for football fans
Eclipse has claimed a new tool will provide a welcome boost to customers who are...
Ewan Taylor-Gibson - 7th October 2009
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NEWSBad weather causes broadband service problems
A significant proportion of broadband customers have experienced a service outage...
Oliver Folkard - 11th October 2011
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NEWSSky Player's Xbox 360 debut hits glitch
A system error prevented the launch of Sky Player on Xbox 360 consoles from going to...
Oliver Folkard - 28th October 2009. 25 comments
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NEWSOfcom reviews broadband complaints
Ofcom is undertaking a review of the complaints process currently in place for...
Alex Buttle - 11th July 2008. 13 comments
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NEWSVirgin Media to cap speed for heavy downloaders
Virgin has announced a range of capping measures for heavy internet downloaders...
Alex Buttle - 8th May 2007. 9 comments
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NEWSOrange texts broadband customers with M&S offer
Broadband provider Orange has launched a new campaign to give its home internet...
Ewan Taylor-Gibson - 21st October 2009. 8 comments
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NEWSVirgin Media reveals gaming broadband problem
One of the UK's leading broadband providers has experienced problems with services...
Ewan Taylor-Gibson - 2nd October 2009. 7 comments
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NEWSZetnet leaves its broadband customers without email
Customers with the UK broadband supplier have complained that they are not able to...
Oliver Folkard - 16th July 2009. 6 comments
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NEWSVirgin Media remains coy on its plans for Phorm
Virgin Media is not currently planning to rollout Phorm's WebWise, but it has not...
Ewan Taylor-Gibson - 14th July 2009. 6 comments
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NEWSVirgin Media hit by outages
A series of technical problems have impacted on Virgin Media's broadband services,...
Ewan Taylor-Gibson - 30th September 2009. 5 comments
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NEWSTalkTalk revamps My Account page to boost customer satisfaction
TalkTalk has made a number of improvements to its My Account service in a bid to...
Oliver Folkard - 24th November 2010. 5 comments
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NEWSAOL Broadband props up customer service chart
Internet service provider AOL Broadband has finished bottom of a new customer...
Oliver Folkard - 26th November 2010. 4 comments
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NEWSOver 50% of broadband users 'unhappy with speed'
More than half of all broadband consumers in the UK are unhappy with the speed they...
Oliver Folkard - 12th April 2010. 4 comments
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NEWSVodafone announces mobile broadband roaming charges
Vodafone broadband customers can download 50MB to their laptops in Europe for...
Ewan Taylor-Gibson - 2nd July 2009. 4 comments
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NEWSNational broadband tax unveiled in Digital Britain
Households and businesses will face a £6 annual tax on fixed telephone lines to...
Oliver Folkard - 16th June 2009. 4 comments
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