Customer service and satisfaction
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NEWSISPA announces 2012 broadband award nominees
The ISPA has announced the nominations for its 2012 awards ceremony, with 40 service...
Oliver Folkard - 18th May 2012
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NEWSOrange broadband customer base remains static
Orange saw no growth or decline in its home broadband customer base during the first...
Ewan Taylor-Gibson - 17th May 2012
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NEWSTalkTalk slows customer decline during Q1 2012
Broadband provider TalkTalk saw fewer customers cancel their subscriptions during...
Oliver Folkard - 17th May 2012
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NEWSConsumers switch broadband to improve customer service
The most commonly cited reason for switching broadband provider is to improve...
Oliver Folkard - 12th April 2012
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NEWSNOW TV 'to help Sky meet consumers' needs'
Sky Chief Executive Jeremy Darroch says the firm's new NOW TV service will help meet...
Oliver Folkard - 23rd March 2012
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NEWSSky received fewest broadband complaints in Q4 2011
Ofcom received fewer complaints about Sky during Q4 2011 than any other major fixed...
Oliver Folkard - 23rd March 2012
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NEWSInternet a big plus for modern-day mums, says Plusnet
Research conducted by Plusnet ahead of Mothers' Day has highlighted the importance...
Oliver Folkard - 16th March 2012
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NEWSSatellite broadband user experience mixed, says Ofcom
Satellite broadband services are great for basic web browsing, but perform less well...
Ewan Taylor-Gibson - 7th March 2012. 1 comment
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NEWSNetwork congestion 'affecting Sky customer service'
Network congestion issues have led to service problems for some Sky customers over...
Ewan Taylor-Gibson - 6th March 2012
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NEWSZen Internet named UK's best broadband provider
PC Advisor readers have voted Zen Internet as the UK's Best ISP, recognising the...
Oliver Folkard - 22nd February 2012
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NEWSPlusnet wins PC Advisor budget broadband award
PC Advisor has named Plusnet the UK's Best Budget Broadband Provider, after...
Ewan Taylor-Gibson - 21st February 2012
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NEWSPlusnet super-fast broadband 'delivers customer satisfaction'
Plusnet has been named UK consumers' favourite broadband provider for super-fast...
Ewan Taylor-Gibson - 17th February 2012. 1 comment
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NEWSDirect Save Telecom moves to 28-day rolling broadband deals
UK households can now sign up for a 28-day rolling broadband deal with Direct Save...
Oliver Folkard - 10th February 2012
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NEWSSatellite broadband user experience mixed, says Ofcom
Satellite broadband services are great for basic web browsing, but perform less well...
Ewan Taylor-Gibson - 7th March 2012. 1 comment
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NEWSUK now has the fifth largest broadband population in the world
Internet usage is on the up in the UK with 12 million subscribers to broadband in...
Alex Buttle - 28th March 2007
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NEWSOrange broadband customer base remains static
Orange saw no growth or decline in its home broadband customer base during the first...
Ewan Taylor-Gibson - 17th May 2012
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NEWSBroadband technology offers rural hope
Rural areas could enjoy faster broadband speeds following the trial of a new type of...
Oliver Folkard - 31st July 2009. 2 comments
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NEWSPoint Topic publishes fibre-optic broadband map
A leading research body has published a new study outlining whether upcoming...
Ewan Taylor-Gibson - 12th November 2009. 1 comment
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NEWSBroadband 'out of reach' for Scotland's low income earners
New figures from the Scottish government indicate that most low-income households...
Ewan Taylor-Gibson - 26th August 2009
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NEWSVirgin Media reiterates commitment to customer service
Virgin Media has reacted to being named the best fixed-line ISP for customer service...
Oliver Folkard - 21st April 2011. 3 comments
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NEWSISPA announces 2012 broadband award nominees
The ISPA has announced the nominations for its 2012 awards ceremony, with 40 service...
Oliver Folkard - 18th May 2012
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NEWSAOL Broadband props up customer service chart
Internet service provider AOL Broadband has finished bottom of a new customer...
Oliver Folkard - 26th November 2010. 4 comments
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NEWSSky unveils M&S voucher deal
Customers who sign up to selected Sky deals are being offered a £25 voucher for...
Ewan Taylor-Gibson - 2nd October 2009
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NEWSBe Broadband triumphs at ISPA awards 2011
O2 sibling firm Be Broadband has been named the Best Consumer Fixed Broadband...
Oliver Folkard - 8th July 2011. 1 comment
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NEWSCarphone Warehouse suffering with Talk Talk Broadband
Talk Talk, the broadband service run by Carphone Warehouse (CW) is going to cost the...
Alex Buttle - 3rd April 2007
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NEWSTalkTalk slows customer decline during Q1 2012
Broadband provider TalkTalk saw fewer customers cancel their subscriptions during...
Oliver Folkard - 17th May 2012
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NEWSSky Player's Xbox 360 debut hits glitch
A system error prevented the launch of Sky Player on Xbox 360 consoles from going to...
Oliver Folkard - 28th October 2009. 25 comments
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NEWSOfcom reviews broadband complaints
Ofcom is undertaking a review of the complaints process currently in place for...
Alex Buttle - 11th July 2008. 14 comments
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NEWSVirgin Media to cap speed for heavy downloaders
Virgin has announced a range of capping measures for heavy internet downloaders...
Alex Buttle - 8th May 2007. 9 comments
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NEWSOrange texts broadband customers with M&S offer
Broadband provider Orange has launched a new campaign to give its home internet...
Ewan Taylor-Gibson - 21st October 2009. 8 comments
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NEWSVirgin Media reveals gaming broadband problem
One of the UK's leading broadband providers has experienced problems with services...
Ewan Taylor-Gibson - 2nd October 2009. 7 comments
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NEWSZetnet leaves its broadband customers without email
Customers with the UK broadband supplier have complained that they are not able to...
Oliver Folkard - 16th July 2009. 6 comments
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NEWSVirgin Media remains coy on its plans for Phorm
Virgin Media is not currently planning to rollout Phorm's WebWise, but it has not...
Ewan Taylor-Gibson - 14th July 2009. 6 comments
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NEWSVirgin Media hit by outages
A series of technical problems have impacted on Virgin Media's broadband services,...
Ewan Taylor-Gibson - 30th September 2009. 5 comments
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NEWSTalkTalk revamps My Account page to boost customer satisfaction
TalkTalk has made a number of improvements to its My Account service in a bid to...
Oliver Folkard - 24th November 2010. 5 comments
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NEWSAOL Broadband props up customer service chart
Internet service provider AOL Broadband has finished bottom of a new customer...
Oliver Folkard - 26th November 2010. 4 comments
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NEWSOver 50% of broadband users 'unhappy with speed'
More than half of all broadband consumers in the UK are unhappy with the speed they...
Oliver Folkard - 12th April 2010. 4 comments
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NEWSVodafone announces mobile broadband roaming charges
Vodafone broadband customers can download 50MB to their laptops in Europe for...
Ewan Taylor-Gibson - 2nd July 2009. 4 comments
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NEWSNational broadband tax unveiled in Digital Britain
Households and businesses will face a £6 annual tax on fixed telephone lines to...
Oliver Folkard - 16th June 2009. 4 comments
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