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Sky was the subject of fewer complaints than any other broadband provider between January and March 2017, Ofcom has revealed.

The total volume of complaints received by the watchdog in the first quarter of the year concerning Sky stood at eight per 100,000 customers.

This is considerably better than the industry average, which came to 21 complaints per 100,000 subscribers.

Interestingly, both these figures are identical to those reported in the previous quarter, indicating a level of consistency both at Sky and across the wider broadband industry.

Virgin Media also performed strongly in Q1, as it was the subject of 13 complaints per 100,000 subscribers. Again, this was identical to the figure reported in the final quarter of 2016.

Sky also received the fewest complaints regarding landlines too.

Broadband complaints (per 100,000 customers) Q1 2017
Most complaints BT 34
TalkTalk 29
Plusnet 24
EE 24
Virgin Media 13
Fewest complaints Sky 8
Industry average 21

Similarly, Sky was the subject of fewer complaints than any other pay-TV provider, with just two complaints per 100,000 customers, compared with an industry average of five per 100,000.

Pay TV (per 100,000 customers) Q1 2017
Most complaints BT 19
Virgin Media 9
TalkTalk 7
Fewest complaints Sky 2
Industry average 5

A Sky spokesperson said: "Throughout 2016, Sky offered an unparalleled level of service to our customers in broadband, talk and TV, and once again we have started the year maintaining those high standards.

"At Sky, we are always striving to do even better, constantly looking for ways to make things easier for our customers, and we are focused on delivering a fantastic experience for them throughout 2017 and beyond."

Landline complaints (per 100,000 customers) Q1 2017
Most complaints TalkTalk 22
Plusnet 21
Post Office 21
BT 20
EE 19
Fewest complaints Sky 7
Industry average 16

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