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Government's throttling petition response

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Posted 18th July 2008 at 4:00pm by Alex Buttle

Customer service and Satisfaction

The government has replied to an online petition calling for an investigation into ISPs "throttling" bandwidth.

Customers had grown concerned that the ISPs were allowing too many subscribers on their networks, causing a restriction of speeds during peak periods.

The petition descried the state of broadband in the UK as "suffering" due to the supposed underestimation of customer usage.

In response to the charge that ISPs are tricking customers into paying for a service different from the one they receive, the government replied: there are a number of reasons why a subscriber may not receive the broadband connection speed advertised by ISPs.

Continuing: "One main reason is that for most broadband customers the maximum speed available declines the further they are from the telephone exchange."

The petition was believed to have been signed by over 2,600 people.

More news on: Customer service and satisfaction, Broadband speeds

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  • Silvryn, 10th May 2009.

    Continuing: "One main reason is that for most broadband customers the maximum speed available declines the further they are from the telephone exchange."

    How about 342metres from the main exchange?
    I'm with UK Online. I'm paying for the upto 8Mbit connection, but in the evenings (from 6 pm'ish) my connection goes below 1Mbit. This is caused by throttling and not congestion. There may also be other issues with being bounced from one network to another which I'm not paying for, but I have no proof of that. I do however have proof that could positively show that UKO are throttling me and others.

    Once again the Government, or is it Whitehall? are pandering to the ISPs and not the consumers.

    I thought the elected Government worked for the electorate and not Large corporates? Oh well, shows how naive I am?

    Reply

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