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Heavy broadband user? If you download a lot you'll need a higher usage allowance than standard broadband packages offer.
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Heavy-use broadband packages are offered by a number of broadband providers and are aimed at the growing market of people who are downloading large amounts of data every month.
Each broadband provider has a different way of defining what constitutes a heavy user of broadband or data. But generally those using their broadband all day and during evening peak-time periods to download large files, such as movies, songs and video clips, are heavy users.
As communication, work and gaming increasingly move online, download limits are a constraint that no longer needs to be endured. As you’ve been browsing through the site, you’ve probably noticed a number of internet service providers (ISPs) that offer an ‘unlimited’ download allowance.
Some providers, such as Virgin Media and Be, make this a feature of all their packages whilst others reserve unlimited downloads for their top-end broadband products.
Many of these packages are subject to FUPs or Fair Usage Policies. These policies attempt to make sure that all internet users within any one exchange get fair access to the internet.
They do this by restricting the speed of excessive users, following a warning, during peak times. Excessive users are a minority and include those who use Peer-to-Peer Software and download large files (such as movies) on a regular basis. For more information, refer to our guide "What is a Fair Usage Policy?".
Number of affected customers remains unclear.
Campaign group urging consumers to respond to Openreach consultation.
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