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Fuel Broadband closing — what you need to know

Fuel Broadband is closing down, and the service is being seamlessly transferred to the Post Office. But if you’re a Fuel customer and don’t want to be with Post Office, you can change providers without paying any fees.

Fuel Broadband announced that they’re closing. Fuel is no longer accepting new customers, and all current customers will be automatically transferred to the Post Office.

Each customer will get their switchover date sent to them in a letter or email, but Fuel has said that they’ll be moving customers between 24 July and 1 August.

Fuel Broadband — previously called Primus Saver — was launched in 2014. The company offered ‘truly unlimited’ broadband with no traffic management or download limits being applied.

If you’re a Fuel customer, you probably have some questions about what moving to the Post Office could mean for you.

Has my Fuel Broadband contract changed?

No, if you’re still under contract, your contract will stay the same with Post Office.

If you are not under contract, however, your package will be changing. According to Post Office, the provider will ‘match your current package as closely as possible’ and there ‘may be some small changes’ — meaning prices may change from what you’re currently paying.

Can I switch providers?

Yes, you can switch providers without paying any termination charge penalties, even if you’re still under contract.

If you don’t want to move to Post Office, now’s a great time to compare broadband deals from other providers.

I want to stay with Post Office. Do I have to do anything?

No, the switch will be handled for you automatically. You’ll get a packet of information from Post Office that will give you any information you need to know about Post Office broadband.

Will I lose internet?

No, Post Office runs on the same network as Fuel Broadband so the transition between Fuel and Post Office should be seamless with no downtime on your internet.

Can I keep my phone number?

Yes, your phone number will transfer with you from Fuel to Post Office.

How can I pay my bill?

Your personal information — including payment details — will be transferred over to Post Office for you.