Ofcom announced that from the 1st January to 23rd October, 26,926 separate complaints or ‘expressions of dissatisfaction’ were logged against Broadband providers. Ofcom stress that this figure is the total number of complaints received and that not all would be upheld.
In some cases issues have been logged with Ofcom despite the complainants being unaware of who their service provider is. There was also a complaint about British Gas (even though to our knowledge they have no intention of entering into the broadband market!)
According to Ofcom’s figures the ISPs which suffered most complaints were those either being taken over, coming out with a new service or leaving the market altogether. Some of the companies complained about include; Bulldog, E7Even, Orange, Talk Talk, Tiscali and Wanadoo.
There were a large amount of complaints about BT, however as they provide the lines for the majority of other ISP’s this does not come as a surprise.
Further information can be found on the Ofcom website; however Ofcom was unable to give specific information on separate providers and services. This information is not available and we understand would take up to much research time taking them beyond the £450 budget mandated under the Freedom of Information Act.