One in four of the 14,000,000 broadband users in the UK are unhappy with the service they are being offered, according to a recent poll by YouGov. This comes despite the fact that most ISP’s have increased their speed in the last year. YouGov state that a further 10% of irate customers are reported compared to March last year.
The two worst performing ISPs from the report were TalkTalk and Orange who both offer ‘free’ broadband, when you sign up with their respective phone packages. In the poll Orange and TalkTalk reached satisfaction levels of just 65% and 69% respectively.
Also only 21% of Orange customers actually achieve the speed they signed up for, while TalkTalk customers fair little better with 24%. Orange in fact came last for the second time running, whilst also seeing its satisfaction levels dropping by 18% in the last 14 months, which coincides with the launch of their ‘free’ broadband service.
So out of the 11,000 people surveyed, who was number one? Well with 78% satisfaction, the leading ISP was PlusNet. Although PlusNet are not the cheapest provider, the sentiment from the poll echoes our research early last month, when we noticed that more people are choosing to steer away from ‘free’ broadband. Another top advantage for PlusNet over Orange and TalkTalk is that the latter two tie you down for 18 month contracts as apposed to Plusnet where you can leave after only one month.
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