A new report has suggested that the provision of broadband support services in the UK need to be improved.
The study from uSwitch found that 13 million households across the UK are spending a combined total of £2.8 billion every year subscribing to broadband services, but many do not feel that they are getting value for money.
According to the survey, customer satisfaction remains relatively low, with a combined total of £34 million bill for customer support one of the main reasons.
Many broadband subscribers believe that they are paying too much for customer support services offered by broadband providers.
However, firms are beginning to respond to this widespread perception and are looking to deliver improvements in their services.
For example, Orange - which was highlighted in the report as one of the highest chargers for its service - has already announced an overhaul of its customer service systems in an effort to deliver improved support services for its broadband customers.