Consumers are still finding it difficult to switch broadband suppliers, it has been asserted in a recent report.
A study by the National Audit Office (NAO) has found that while around half of UK consumers have switched broadband, telephone or utilities provider, a minority still find the process problematic.
Many of the problems experienced by groups classed as vulnerable arise as a result of complex tariffs and a lack of information regarding the switching process.
As a result, there are some consumers who have been unable to take advantage of intensified competition in the broadband marketplace, the report found.
Tim Burr, head of the National Audit Office, concluded by saying that regulators needed to be more mindful of these customers in order to "ensure genuine competition is present and that it is working to serve consumers".
In a recent report by the Times, customers were advised that switching broadband services should take no longer than ten working days, although delays are often experienced.
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