TalkTalk will see its customer service operation in the UK stepped up after parent company Carphone Warehouse announced plans to increase the number of staff dealing with the queries of subscribers.
After purchasing a new facility in Cheshire, Carphone Warehouse is ready to employ up to 200 employees in its customer support department, meaning broadband contract holders with TalkTalk could enjoy a more efficient service, reports the Guardian.
Writing on 4Networking, John Batch of Flightbyte Computing says that he has been satisfied with TalkTalk's customer service: "I have to say that I've been with TalkTalk since the start and have been quite pleased. An early email to Charles Dunstone (Carphone Warehouse founder) did get a reply and an immediate phone call from his staff."
He continued: "In my opinion, TalkTalk are no worse than any others and a lot, lot cheaper for me. Cheaper than VoIP and much less hassle - (and no I didn't get any consideration from Talktalk for writing this)."
The new call centre near Manchester was opened by Ofcom chief executive Stephen Carter.