T-Mobile has been named the UK’s best mobile broadband provider for the third consecutive quarter, after topping a consumer poll in more categories than any of its rivals.
Participants in the Dongle Tracker independent survey of mobile broadband users, which was conducted by YouGov, put T-Mobile top in eight of the 15 categories, including download and upload speeds. The company also outperformed the field for customer service, billing, ease of use, installation and best value for money for data usage.
The broadband supplier’s latest strong showing in what is considered one of the UK's most comprehensive mobile broadband surveys marks the third time in a row it has attained the number one spot.
Steve Mitchell, head of post-pay marketing at T-Mobile, attributed the company’s consistent popularity with the pubic to its customer-friendly prices and ethos of bringing mobile internet access within reach of as many people as possible.
He said: “Our sustained success in what is probably the UK’s most comprehensive and regular sampling of mobile broadband customer satisfaction, shows that customers rate us highly for value for money and levels of service.
“Customers have the added assurance that we remain the only network to offer unlimited browsing without charging run-on rates.”
The YouGov Dongle Tracker report was based on the assessments of over 2,000 customers of all the UK's major providers. However, users who are subscribed with mobile virtual network operators were excluded.
News of T-Mobile’s triumph comes shortly after it was highly praised by moneysupermarket.com for being the only mobile broadband operator not to charge dongle users for exceeding the usage limits on their mobile broadband plans.
Priced from £10 per month, the firm’s dongle mobile broadband deals offer users broadband connection speeds of up to 4.5Mb over a range of contract plans. Also available are mobile broadband laptop packages that bundle together a portable computer, dongle and access to mobile internet from less than £30 per month.