Broadband providers' up-to speeds have come under fire again after a rural customer complained about his extremely slow service.
Shropshire resident Stephen Dawson has criticised BT's broadband network because the connection speed he receives from his internet service provider (ISP) is only 0.5Mb.
In an interview with local newspaper the Shropshire Star, he explained that he is annoyed about having to pay out for an unsatisfactory service.
According to the newspaper, BT noted that it is carrying out work to improve the level of service available to broadband customers.
Nonetheless, Mr Dawson commented: "This very low speed is primarily caused by the British Telecom infrastructure and will only increase when BT is forced to upgrade the telephone lines and hopefully put in fibre optic."
He went on to say that residents who live even further from the telephone exchange then he does "do not receive broadband at all".