A new major study has been launched in the UK to discover the extent to which consumers have issues with their broadband speeds.
The BBC is running the study in association with ISPreview in order to gather evidence for a new consumer series on BBC1 television, scheduled to air towards the back end of 2009.
A number of questions relating to broadband speeds are under investigation as the BBC aims to investigate how the actual speeds differ from those advertised by the broadband providers.
The BBC asks if people are "having trouble" with broadband speeds, if it is "consistently slower than what was advertised" or if it is having a "negative effect" on a person's life or business.
It concluded by asking respondents if they feel they "are being ripped off".
Recent research by ISPreview found that 76.7 per cent of consumers are satisfied with their existing broadband provider, while over half of respondents said broadband speeds should be improved.