According to figures from the broadband provider in the four weeks since Transversal’s Metafaq solution was installed on the site some 21,400 people have used the service, with answers provided for 58,585 queries. Those are pretty impressive numbers in anyone’s book.
And consumers are apparently benefiting in other ways too. According to Be, the service is significantly reducing calls to Be’s telephone helplines. As a result, subscribers in need of assistance with more complex enquiries can get through to a rep a lot quicker.