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Ofcom has published a new video guide to show consumers how to lodge an official complaint against their broadband supplier.

Designed to show the steps required to have a problem resolved through an Alternative Dispute Resolution (ADR) scheme, the informative short is available online from the watchdog's website.

Ofcom launched the video to coincide with the commencement of new rules for broadband customers hoping to make a complaint to either of the two ADR providers, Otelo and Cisas, both of which act as independent arbitrators in such disputes.

Previously, broadband suppliers and other telecoms providers were given 12 weeks to resolve a problem before it could be taken to one of the bodies.

Now, however, Ofcom explained that customers will only have to wait eight weeks from the time they made their first official complaint to their internet service provider.

"All communication providers must belong to one of these ADR schemes and you can use the Ofcom ADR checker to see which provider belongs to which scheme," the telecoms watchdog said.

Last month, Ofcom published a new guide to help consumers know what to do if their broadband supplier goes out of business.

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