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Consumers should be prepared to act if they are unhappy with their broadband provider, according to one legal expert.

Ned Beale, a solicitor at Citizens Advice in Kentish Town, north London, told the Guardian he has seen recent complaints about missed appointments, faulty Wi-Fi connections and sub-standard broadband speeds.

He claims that broadband speeds, which are seen as a "crucial selling point" for consumers are an increasing point of grievance.

Mr Beale advised that people have an "informal dialogue" with their broadband provider and keep copies and records of any correspondence.

"I have had success in getting internet service providers to provide compensation for missed installation appointments and getting contracts cancelled where, weeks after signing up, customers were still not connected," said the legal expert.

Virgin Media recently cut the price of its 50Mb broadband for a limited period, meaning subscribers can get its XXL package for £18 a month for the first three months.

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