Broadband provider TalkTalk is better-placed than ever to provide the highest levels of customer service, it has been claimed.
Speaking to Computer Weekly, the internet service provider's (ISP) Chief Information Officer David Cooper said TalkTalk is in increasingly good health following internal restructuring.
During his first year with the company, TalkTalk has taken over rival ISP Tiscali and also demerged from its former parent company Carphone Warehouse.
Mr Cooper said that prior to his arrival, there had been "a lack of leadership and strategy", from an IT standpoint, but the company has been transformed in this respect.
"We are still breaking some barriers within the organisation, but the perception of the IT team has improved and we are delivering more than ever before," he commented.
"This is all about creating values for the organisation and getting people to align with them. If you are customer-focused, your team will be as well."
Last week, TalkTalk's Executive Director Andrew Heaney told V3.co.uk that the ISP was supporting government plans for improved UK broadband coverage, especially in rural areas.