Eclipse Internet has highlighted the value of its broadband monitoring service, which helps keep customers informed as to the status of their connections.
The internet service provider (ISP) explained that 8,000 customers lost connectivity at 17:39 BST on Wednesday evening, but the Sentinel service helped to limit the damage.
As well as immediately informing Eclipse of the downtime ahead of an official announcement from network manager BT, the monitoring service allows the broadband provider to keep its subscribers fully in the loop.
Within minutes of Wednesday's alert, Eclipse was able to update its service status page and send text messages and emails to customers highlighting the problem.
Clodagh Murphy, Director of Eclipse Internet, said the ISP was pleased to have developed "a unique service" that really helps its subscribers.
"Large problems with the network happen now and again but having Sentinel really helps us and our customers to understand the problem quickly - half the problem is understanding what's happening," she stated.
Eclipse Internet, as a BT wholesale customer, may soon be able to pay less for access to the broadband provider's network.
Media watchdog Ofcom announced this week that BT Openreach must reduce the rates it charges other ISPs to use its broadband infrastructure.