Plusnet has been named the UK's Best Budget Broadband Provider by PC Advisor, recognising the popularity of the firm's broadband packages.
The Sheffield-based firm received an overall satisfaction rating of 97.3 per cent, based upon scores across a number of categories.
Plusnet received a 98.3 per cent score on customer satisfaction, 97.4 per cent on tech support, 94.5 per cent on reliability and 85.4 per cent on performance.
Some 91.1 per cent of consumers said they would recommend Plusnet's broadband deals to other consumers.
"We are proud to say that one of the most common compliments which Plusnet received from its customers was being praised for its high levels of customer service," a spokesperson for the firm stated.
The firm said this was the key reason UK households have stayed loyal to the brand.
Plusnet was recently named a named a Which? Recommended Provider, receiving four-star ratings for value for money, connection reliability, customer service and technical support.