Skip to main content
Jump to navigation
fibre optic broadband large

More than two-thirds of UK broadband customers signed up with their service provider over the internet, a new poll has indicated.

In a study conducted by, 69 per cent of respondents said they registered for a broadband deal online, while 30 per cent did so over the phone.

The remaining one per cent used a postal form to sign up for a home broadband package, the research showed.

Almost four out of five consumers experienced no problems registering - with 78.4 per cent describing the sign-up process as being 'easy'.

Some 18.6 per cent reported a 'medium' level of complexity, while 2.8 per cent admitted it had been 'hard' registering their broadband deal.

Of those surveyed, 39.8 per cent said they thought their broadband provider could improve the sign-up process.

"Joining or switching to a new [internet service provider] shouldn’t be traumatic and our survey suggests that the sign-up process is usually easy," said Mark Jackson, Editor of

"Nevertheless, [broadband providers] should always endeavour to make their related systems and forms as clean, readable and simple as possible."

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Moses Herve Johnson II 12 hours ago Mortgage holders shop around for... I'm a tenant(renter), I already(always, when possible) search for cheaper tariffs/deals that save me...
  • Paulstubb 2 weeks ago Britons' refusal to change... I left TalkTalk and paid extra elsewhere because their customer service is nonexistent. Absolutely awful.
  • Fennyuk 2 weeks ago TalkTalk offer discounts on... Using the television service as a loss leader! I'd rather have a reliable internet service and choose my...

Search news