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More than two-thirds of UK broadband customers signed up with their service provider over the internet, a new poll has indicated.

In a study conducted by, 69 per cent of respondents said they registered for a broadband deal online, while 30 per cent did so over the phone.

The remaining one per cent used a postal form to sign up for a home broadband package, the research showed.

Almost four out of five consumers experienced no problems registering - with 78.4 per cent describing the sign-up process as being 'easy'.

Some 18.6 per cent reported a 'medium' level of complexity, while 2.8 per cent admitted it had been 'hard' registering their broadband deal.

Of those surveyed, 39.8 per cent said they thought their broadband provider could improve the sign-up process.

"Joining or switching to a new [internet service provider] shouldn’t be traumatic and our survey suggests that the sign-up process is usually easy," said Mark Jackson, Editor of

"Nevertheless, [broadband providers] should always endeavour to make their related systems and forms as clean, readable and simple as possible."

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