Skip to main content
Jump to navigation
Other 2 news

Compensating every customer for loss of broadband service is not practical, according to UK communications provider Entanet, after Germany's Federal Court of Justice claimed that broadband is now an "essential part" of people's lives.

Last week, the German court ruled in favour of a man who had no access to  broadband access for two months, claiming that the internet is now an integral part of everyday life and stating that the man should be compensated.

The case has raised debate among many communications providers, however, with Entanet noting that it may blur the lines of what is an acceptable amount of time to be left without a service before compensation is justified.

Neil Watson, Head of Service Operations at the company, said that one major point is that this would never work in practice due to UK providers being reliant on Openreach to fix faults and maintain the BT based network.

"So consider for a minute, who would pay the compensation? The end user would claim from the reseller, who would try to claim from their wholesale provider, who would in turn try to claim from either BT Wholesale or Openreach – you can imagine how much time and red tape that would cause," he added.

There is also the problem of cost and whether compensation should extend beyond service loss, which could lead to ISP price rises and customers losing out, Mr Watson said.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

Search news