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The number of complaints made about the leading UK broadband providers fell during the final three months of 2012, it has been reported.

Recent figures published by Ofcom reveal a reduction in the number of service issues raised by subscribers.

In terms of fixed-line services, Sky, BT, TalkTalk and Virgin Media all received fewer complaints between October and December 2012.

However, Orange was the exception to the rule - generating 0.70 per 1,000 customers, up from 0.50 per 1,000 in the previous quarter.

Ofcom's figures show that the majority of customer issues were raised in October 2012, when the firm withdrew its long-standing free broadband offer.

TalkTalk was the second-worst performer - however the company still managed to reduce the number of complaints from 0.35 per 1,000 to 0.33 per 1,000.

BT generated 0.30 per 1,000 customers, Virgin Media 0.10 and Sky just 0.08 during the final quarter of the year.

Claudio Pollack, Director of Ofcom’s Consumer Group, said it is encouraging to see a continuing decline in the total volume of complaints.

"We hope these figures will incentivise providers to further improve their performance," he stated.

“We’re committed to providing consumers with valuable information to help them choose a provider that best suits their needs."

In terms of pay-TV services, the most complaints were received about BT Vision - 0.24 complaints per 1,000 customers, up from 0.23 in Q3 2012.

Complaints were partly driven by problems with service provision and complaints handling issues.

Virgin Media also attracted above industry average complaints - at 0.06 per 1,000 customers - while Sky had the lowest number - 0.02 per 1,000 customers.

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