Skip to main content
Jump to navigation
Other 2 news

Sky has apologised to customers migrating to its new email service, after many people's inboxes were inundated with old and deleted messages.

The problem occurred during Sky's move from its existing Gmail-based platform to a new Yahoo! platform; a major project that resulted in severe disruption for many people whose inboxes became clogged with irrelevant material.

Sky initially attempted to iron out the issue before quickly realising that the problem was far greater than first thought.

"It has has taken much, much longer than we anticipated and for that we are extremely sorry," the broadband provider stated.

In the meantime, Sky has recommended that customers follow some steps to troubleshoot the problems, including signing in via the web at Sky Yahoo! Mail through and also checking the email connection settings to see whether they are set to IMAP or POP, as the two can behave differently.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

Search news