Ofcom has overstated the progress being made by the UK on broadband speeds, one fibre-optic broadband provider has claimed.
Dana Tobak, Managing Director of Hyperoptic - which installs ultra-fast fibre connections in apartment blocks and on business premises - believes the communications regulator's latest report could give an inaccurate impression of broadband networks in Britain.
Last week, Ofcom claimed the UK has the best broadband in Europe, possessing more advanced networks than the other 'EU5' countries - Germany, France, Italy and Spain.
But in an interview with PC Pro, Ms Tobak questioned this analysis.
"It's very easy to just put out a number saying average speeds are 'x', but how does it actually apply to people's experiences?" she noted.
Ms Tobak said that, for those broadband customers with a copper-based ADSL connection, speeds are not increasing.
"I think it’s valuable that there are places that are being exposed to faster speeds of broadband, but I just feel like inherently it’s overstating the progress that we’re making," she added.
Ms Tobak acknowledged that some progress is being made, with BT and cable operator Virgin Media helping to raise average broadband speeds.
The latter has offered two free upgrades for its users in recent years, with the company currently moving its up to 120Mb subscribers on to up to 152Mb connections.
"[Virgin Media is] raising speeds of people on products without expecting them to pay more money, which inherently means they’re raising the average," Ms Tobak noted.
But she suggested that unless households and businesses upgrade to fibre, they will be stuck on their current download and upload speeds.
A spokesperson for Ofcom claimed the regulator's research into UK broadband speeds provides "an accurate reflection of users’ actual experience".
"Our robust methodology involved collecting 735 million test results from a panel of 2,391 UK residential broadband users," the representative stated.
"Increasing take-up of super-fast services, including cable, is reflected in the overall improvement in average speeds."