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Residents moving to a new-build housing estate in South Gloucestershire have complained over a lack of broadband provider choice.

The 200-acre Charlton Hayes development - which will ultimately include over 2,000 homes - connects to the local Filton telephone exchange.

charlton hayes

However, residents who desire home broadband have no alternative but to sign up for Seethelight’s up to 300Mb fibre-to-the-home service.

This has caused frustration among some locals, who have expressed their concerns to the housing developer Bovis Homes.

Jenna Gaff, who recently moved to Charlton Hayes, commented that one company has a monopoly in the area.

"These days everyone expects to have broadband along with the utilities when you move into a house," she stated.

"We have also got used to shopping around with all the providers offering different broadband deals. It appears that [Seethelight] has been chosen by the providers and people living in Charlton Hayes have no choice but to go with them."

In response, Bovis Homes said it has received "extremely positive" customer feedback in relation to the broadband provider at Charlton Hayes.

The firm said it chose an operator that could offer "excellent" connection speeds and levels of service support.

"Given the level of overall customer satisfaction with their service at Charlton Hayes, there are no plans to change this arrangement," Bovis Homes added.


Bristol Post

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