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A number of ex-Sky customers are to be reimbursed by the TV, phone and broadband provider after an administrative error left them out-of-pocket.

ISPreview.co.uk reports that a number of former subscribers who left the operator in 2012 or earlier failed to receive the remaining credit on their accounts.

This means that, at the end of their contract with Sky, they had overpaid for services provided by the firm.

Sky has contacted the affected consumers by letter this month, informing them they may be owed money by the broadband provider.

In the letter, Sky asked consumers to call its customer service team on a freephone number.

On the Sky Community forum, some ex-Sky customers raised concerns that the letters may be part of a scam.

However, a Sky representative confirmed that some consumers are owed money by the firm and it is looking to refund them the appropriate amount.

According to the report, the average repayment being issued by Sky is less than £10 per customer.

Source:

ISP Review

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