Openreach engineers will soon be able to diagnose problems with broadband connections by checking users' routers, after trial schemes of the process proved successful.
Currently, broadband-related engineering visits for Local Loop Unbundled lines, NGA and those supplied by BT involve testing remotely and then drawing up a list of possible problems.
However, the new approach, which will cover the majority of consumer broadband types, will see engineers access the wealth of information located in the router itself, which can help to provide quicker and more accurate diagnosis.
As the router itself can often be the source of the problem, engineers can use a diagnostic app on routers which analyses things such as Wi-Fi settings, firewalls and IP connectivity. Following "encouraging results" last month, it is hoped that similar success will be seen as the new scheme is rolled out, though one caveat is that it will only apply to routers that have been verified by Openreach, so Virgin Media routers will be excluded.