Problems with the Sky+ app are affecting thousands of customers, many of whom are unable to remote record or watch content on the go - two of the service's main selling points.
The issue came to light on Tuesday (June 2nd) when, in response to several queries from customers who had just downloaded the latest update for the app, the company issued the following statement through its Sky Help Team Twitter account:
Updated the Sky+ app & having trouble? We are working hard to fix it and will share any news here. Thanks for your patience & understanding!— Sky Help Team (@SkyHelpTeam) June 2, 2015
This has since been followed by four other tweets relating to the matter, each of which directed users towards the 'Sky Help and Latest Support' page of the Sky website under 'My Sky', where the following message was posted on Wednesday (June 3rd):
"We've launched our new Sky+ app today and we're aware of a problem on i0S devices which causes the app to fail if you try to launch or open the app on your device. If you downloaded version 5.1 on your iPhone or iPad earlier today, you can update the app back to the workable v5.0.2."
Sky then posts five different steps to revert back to the prior update as a workaround, but as of Thursday (June 4th) it appears that many customers are still experiencing issues, with the Sky Help Team tweeting the following:
Morning! :) We're still working hard to fix the latest Sky+ app update ASAP. You can find more on this by going to http://t.co/oym4PtEC2Q— Sky Help Team (@SkyHelpTeam) June 4, 2015
In response, many customers have replied, each stating that Sky's instructions for the temporary fix do not work. For its part, Sky has removed the app from the iPhone App Store, presumably until such time as it's in working order.
Sky markets the free app as a key facet of its TV service, offering busy people the chance to control their Sky+HD box throughout their home and while out and about, using a mobile device.
As well as having the ability to download on-demand programmes straight to their box and record shows from anywhere, customers can also remotely browse the new Homepage to find out when programmes begin.
By connecting the Sky+ app to the same Wi-Fi network as the compatible Sky+HD box, users can also use their mobile device as a remote control to play, pause, fast forward or rewind on-screen action.
For now, many of these functions are unavailable to customers - with the Apple App Store continuing to display the message 'the item you've requested is not currently available' when searching for the Sky+ App.
We'll keep you updated on the issue and any potential fixes when we find out more. In the meantime, if you've been affected let us know in the comments section below.