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BT Openreach has outlined its plans for combatting the effects of Storm Desmond, which saw areas of Cumbria and neighbouring counties experience broadband, phone and other related power outages due to flooding.

Waters are now subsiding, with most of the homes disconnected over the weekend now back online, although only a handful of providers have set up a helpline for customers.

However, BT Openreach, the UK's national network, has outlined a strategy of how it intends to deal with the effects of the storm.

An Openreach Spokesperson told that phone services for the majority of households and businesses in Cumbria are working normally, adding that BT had made "every effort to restore service for those local households and businesses which have been affected".

The company added: "Around 500 customers are without a landline in Glenridding after the collapse of Pooley Bridge, which carried BT cabling. BT has stationed satellite vehicles so that the emergency services and local residents can make urgent calls.

"Openreach engineers have managed to rig a new cable across the river between two trees and when conditions are sufficiently safe, will begin connecting the new cable to the network to restore full service.

"As flooding subsides and people are able to return to their homes, we will continue to closely monitor the situation.”



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