closedownarrowexternal-linklogo-verticalmenu-barsearch Skip to main content
Jump to navigation
Other 2 news

The Department for Culture Media and Sport (DCMS) has announced it is to investigate whether home broadband providers are hiding the true cost of their services by way of confusing discounts or line rental charges.

According to ISPreview, the government is confident it can save families across the country as much as £470 a year on their utility bills by addressing abuses in the market and cutting red tape to improve existing services.

The report claims that transparent pricing is a key part of ensuring fairness in the market.

It reads: "Customers rely on adverts to choose the right broadband product for them. They should not be misled.

"The government wants to ensure consumers understand the full cost of a contract and are not misled by teaser rates.

"For example, government analysis of research by Citizens Advice shows that total costs can be £240 a year higher than the headline introductory rate for fixed broadband."

It added that the Advertising Standards Authority (ASA) is already looking at whether teaser rates on broadband deals are misleading customers.

The report continued: "The ASA will publish research into this area in January 2016 and will publish proposals later in the spring."



Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Moses Herve Johnson II 19 hours ago BT launches 152Mbps and 314Mbps... So BT are charging this much for ultrafast internet, ridiculous, people should shop around before making...
  • Moses Herve Johnson II 19 hours ago Virgin Media defends termination... It's ridiculous that virgin media charges so much against people who are moving homes.
  • Moses Herve Johnson II 1 day ago Virgin Media customers report... I don't think all of london is affected by virgin media internet network shutdown (mini meltdown). Well...

Search news