Virgin Media’s new spam filters are blocking legitimate emails for subscribers whose email accounts have been migrated over from Google’s Gmail service.
The issue first arose in July when the internet service provider made subscribers aware that it would be moving their emails over to an in-house system after Google announced that it was to axe Gmail support for ISPs.
However, the company’s new spam filters continue to cause problems for many individuals and businesses. Those most likely to experience difficulties receiving emails are subscribers who have legacy email accounts that have been migrated to Virgin.
Customers are queuing up to register their complaints on the company’s forum.
One subscriber wrote: “All my emails to ntlworld and blueyonder addresses have been rejected for some time, which is infuriating as I have clients who use these. One such client has decided to jump ship from VM [Virgin Media] because of the problem - he can't afford to have legit email rejected.”
Virgin Media has admitted that its spam filters are continuing to cause issues, and said it is working with businesses to unblock their lines of communication.
A spokesperson for the company told The Register: “Since Google removed its service for ISPs from the market we’ve moved to a different email platform, meaning some emails may have not been getting through. We are helping businesses who feel their emails have been wrongly blocked.”