Existing BT broadband customers signed up to its Infinity 1 service will have to renew their contract to qualify for a speed boost to 52Mbps, BT has confirmed.
Earlier this week, BT announced that new broadband customers who sign up now for Infinity 1 would get a faster service with a headline speed of 52Mbps.
Previously, the maximum connection speed Infinity 1 customers could expect was 38Mbps.
What was less clear was how existing customers qualified for the speed boost, or whether they could expect an automatic upgrade to 52Mbps.
However, we can now confirm that existing BT Infinity customers are indeed in line for a speed boost, but will need to contact BT and renew their contract in full to get it.
According to BT, which is touting the improved Infinity 1 product as the UK’s 'fastest standard fibre broadband' product, subscribers with 52Mbps speeds will be able download an HD film up to 32% faster than they could with the 38Mbps service.
BT recently announced it is committing to communications regulator Ofcom's new code of practice to make it easier for customers to exit contracts.