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BT has outlined its plans to significantly boost access to ultrafast broadband across the UK.

The company wants ultrafast broadband to be deployed to more than 12 million premises by 2020, with two million of these using Fibre to the Premises (FTTP) technology.

BT has also committed to increasing 4G and superfast broadband coverage beyond the 95 per cent mark by this time.

Approximately £6 billion is to be spent by BT's Openreach and EE businesses over the next three years in order to reach these targets.

This will be underpinned by a renewed focus on customer service. Indeed, all contact centre work is being returned to the UK and Openreach is aiming to cut the number of missed appointments by half within a year.

Gavin Patterson, Chief Executive of BT, commented: "Customers want higher standards of service and we are determined to provide them with just that."

He went on to state that while the UK is currently a digital leader, it is important for it to remain one in the future.

This, he said, is why BT is committing to spending so heavily on upgrading its broadband infrastructure over the next few years.

"Networks require money and a lot of it," Mr Patterson commented. 

"Virgin and BT have both pledged to invest and we will now see if others follow our lead. Infrastructure competition is good for the UK and so is the current Openreach model whereby others can piggyback on our investment should they want to."

Mr Patterson added that BT will be largely using technology, as it meets the dual requirements of broadband being both fast and affordable.

"FTTP will also play a bigger role going forward and I believe it is particularly well suited to those businesses who may need speeds of up to 1Gbps," he stated.

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