Skip to main content
Jump to navigation

Gigaclear has hailed recent improvements in its customer service offering, with 90 per cent of calls being answered in 30 seconds.

According to broadband provider, which delivers Gigabit class FTTP broadband in rural locations, this is important as it wants to quadruple its customer base over the next year, reports.

Keith Floodgate, Head of Customer Care at Gigaclear, said he is "delighted" to see that customers are being dealt with so quickly after getting in touch.

"People don’t want to wait in queues," he commented.

"We track abandoned calls and the percentage of calls answered and have very stringent targets which we now routinely meet."

Mr Floodgate said this means customers are getting a much better service and "hopefully" the outcome that they are looking for.

Gigaclear currently manages 60 fibre optic networks in rural areas, with a further 25 being built at the moment.

Source: ISPreview

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Moses Herve Johnson II 1 day ago Mortgage holders shop around for... I'm a tenant(renter), I already(always, when possible) search for cheaper tariffs/deals that save me...
  • Paulstubb 2 weeks ago Britons' refusal to change... I left TalkTalk and paid extra elsewhere because their customer service is nonexistent. Absolutely awful.
  • Fennyuk 2 weeks ago TalkTalk offer discounts on... Using the television service as a loss leader! I'd rather have a reliable internet service and choose my...

Search news