closedownarrowexternal-linklogo-verticalmenu-barsearch Skip to main content
Jump to navigation

Gigaclear has hailed recent improvements in its customer service offering, with 90 per cent of calls being answered in 30 seconds.

According to broadband provider, which delivers Gigabit class FTTP broadband in rural locations, this is important as it wants to quadruple its customer base over the next year, reports.

Keith Floodgate, Head of Customer Care at Gigaclear, said he is "delighted" to see that customers are being dealt with so quickly after getting in touch.

"People don’t want to wait in queues," he commented.

"We track abandoned calls and the percentage of calls answered and have very stringent targets which we now routinely meet."

Mr Floodgate said this means customers are getting a much better service and "hopefully" the outcome that they are looking for.

Gigaclear currently manages 60 fibre optic networks in rural areas, with a further 25 being built at the moment.

Source: ISPreview

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Bruce Farley 17 hours ago Sky overhauls TV packages I called sky broadband a couple of days ago and spoke to the sales team, I asked "why is yours more...
  • Bruce Farley 18 hours ago TalkTalk offer discounts on... Talktalk is warehouse brand, that's why it's so reduced. My dad has talktalk, and luckily doesn't use the...
  • Bruce Farley 18 hours ago BT launches 152Mbps and 314Mbps... I take it that's January 16th this year?2018? IOW just FOUR DAYS before I started a court proceeding...

Search news