Skip to main content
Jump to navigation
BT news

BT has confirmed that the cost of calls to landlines and mobiles are to be capped at £10 a month for vulnerable customers.

BT Basic is aimed at people on benefits such as income-based Jobseeker's Allowance and income support and offers lower line rental costs than standard packages, with the monthly fee coming to just £5.10, rather than £18.99.

However, qualifying low-income customers have only been able to make £1.50 worth of calls each month before paying an extra 11.3p a minute if they were calling a landline.

BT has therefore updated the Basic package to ensure customers cannot be billed more than £10 a month for calls to landlines or mobiles.

This means that with line rental fees factored in, their maximum total bill will be £15.10.

Richard Neudegg, Head of Regulation at, has welcomed the news, saying it will protect vulnerable, elderly and low-income households from landline bill shock, as long as they avoid ringing premium rate numbers.

"Ofcom requires BT to provide BT Basic - the telecoms equivalent of the Warm Home Discount for energy - as a condition of its historic monopoly," he commented.

"Previously, customers would only have to use their landlines for 148 minutes a month for a standard landline tariff to be more affordable than BT Basic. 

"Capping standard calls at £10 a month, alongside a discounted line rental of £5.10, means vulnerable landline-only users will not have to fear using their home phone to keep in touch with people."

Mr Neudegg added that BT Basic's £4.85 broadband add-on remains capped at 12GB, which means that customers requiring more than this capped download alliance may find "a better deal elsewhere".

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

Search news