Ofcom has confirmed new measures designed to make it easier to switch broadband providers will be unveiled in spring.
According to the telecoms regulator, switching should be quick, easy, convenient and error-free, so consumers are able to take advantage of the best deals on the market.
Speaking to the Telegraph, a spokeswoman said Ofcom has already sought to improve the process by introducing a 'one-touch' system for customers of providers using the Openreach network, such as BT, EE, Sky and TalkTalk.
However, she stated that it now wants to simplify the process of switching broadband between different networks, such as Openreach, Virgin Media cable and Sky satellite. "We’re aware that some people experience difficulties with the current switching arrangements, such as loss of service and having to double pay when old and new contracts overlap," the spokeswoman commented.
"We are now considering the best way to address these problems and are analysing responses to our consultation, alongside other evidence.”
Ofcom was speaking after a study by uSwitch revealed that more than 300,000 broadband customers have to go without internet access for two weeks or longer when they are switching providers.
Figures also revealed that 35 per cent of broadband users in the UK who have switched providers in the last year have been put off doing so again because of the thought of being without internet.
This is despite the fact that switching to a different deal could save the average customer £9.80 each, which works out to a collective £327 million a year.
The findings from uSwitch come after a separate study by Ofcom revealed 79 per cent of people have encountered difficulties while switching between different networks, including problems cancelling their previous service and being left without a service for several days during the changeover.