Skip to main content
Jump to navigation
Sky news

Sky has apologised after a physical break in a fibre cable led to customers in London not being able to get online.

On Tuesday February 28th, homes in areas including Balham, Clapham, Wandsworth, Streatham, Soho and the Southbank were unable to connect to the internet.

Sky deployed engineers to carry out emergency repairs and managed to resolve the problem by around 1:30 the following morning.

The provider has since apologised to those affected for any inconvenience caused.

"Ongoing roadworks taking place between Vauxhall and Bermondsey resulted in a physical break to fibres, causing broadband and phone outages for some customers," a Sky spokeswoman said.

"Unfortunately the initial incident was out of our control, but support teams worked closely with council teams to repair the broken fibres and get services back up and running by the early hours."

Sky recently reported a strong increase in revenues and an upturn in customer growth towards the end of 2016.

In the second half of the year, revenues went up by 12 per cent to £6.4 billion, while it added 500,000 customers across all its markets.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech

Latest Comments

Search news