EE’s owner BT has some big plans in store, and some of them impact on EE. There are a raft of new measures designed to make the network faster, more reliable and all around better to use.
If you’re an EE customer, or you’re thinking of switching to EE, here’s what you need to know.
1 New plans
EE will launch the UK’s first mobile plans that let you gift unused data to anyone else on your account. This will be especially handy for families, as parents can gift data to their kids to only use once they’ve done their homework, say. It will also mean they’ll never go over their monthly spending limit.
It’s done through the EE app. This also lets you see what the kids look at online and to limit access thanks to the content filters.
Then there EE’s Flex mobile plans. These combine the control and flexibility of pay as you go with the simplicity of a pay monthly plan. It lets you increase or decrease your allowance depending on your usage that month, or take a break for a month. You’ll also get data boosts for every three months of consecutive payments you make.
2 Converged ultrafast home broadband plans
These come over broadband and 4G data connections. They include 4GEE Backup and Home Move, which keep you connected if you lose connection or if you’re moving home, respectively.
EE broadband customers will get data boosts on their EE mobile plan, with up to 20GB of mobile data they can gift to anyone on the same account.
3 Greater support for the smart home
EE will soon support all major smart home ecosystems, thanks to partnerships with Hive, Nest and a range of other smart home devices. So no matter if you’re with Hive, Google Home, Apple Homekit or Amazon’s Echo range of products, EE’s Smart Home range (available 1st June) will play nice.
4 More personal delivery experience
EE is partnering with delivery and setup experts Enjoy to offer a same-day smartphone delivery and setup service. An expert will hand deliver your new EE device and help you set it up.
The service will initially only be available in London.
5 Augmented reality customer service tools
Thanks to this technology – which superimposes virtual elements onto a view of the real world – customers will be able to get better help from customer service operatives. For example, you could show them the position of your router using your smartphone camera in order to better diagnose the problem. It will also include AR setup guides.