Signing a new broadband contract is a big commitment, especially if you take other services such as a mobile contract, pay-TV and a landline from the same provider.
But TalkTalk’s Great Connection Guarantee is designed to give you some peace of mind.
It promises to give you one, fixed price that you’ll pay throughout the entire contract, with no hidden fees and no unexpected price rises.
Better still, it also comes with a customer guarantee, which means that if you don’t like the service you can leave within the first 30 days with no penalty to pay. And you'll get money back for any days remaining (of the first 30), after the point you decided to terminate the contract.
Intrigued? Here’s what you need to know.
1 Free to leave
There’s nothing worse than signing your digital life away to a broadband supplier, only to realise you’ve made a grave mistake.
Not only will you be paying for a service that’s not right for you, it’ll be aeons before you can change to another provider.
But not with TalkTalk. Its Great Connection Guarantee comes with a try-before-you-commit, 30-day guarantee.
That means if you don’t like the service, you’re free to leave within the first 30 days of it going live.
Winningly, if you do decide to take your business elsewhere for whatever reason, TalkTalk won't levy any termination charges. And they'll refund any days (of the first 30) that you've paid for but haven't used, too.
You’ll also get a refund for any devices that come as part of your package (for example a TalkTalk TV box).
TalkTalk will send you a return bag, which you use to post back your kit. Once it’s received, you’ll get the money back, no questions asked.
You won't be refunded set-up fees and any equipment delivery charges, though. But that seems a fairly decent trade-off in the circumstances.
“We know that great connectivity really matters in modern households.
“That’s why we’re offering our great connection guarantee – for added peace of mind and reassurance,” David Parslow, group marketing director of TalkTalk, said in a statement.
“We’re confident customers will be satisfied as we’ve been investing in optimising our network and developing our most sophisticated router yet, with a Wi-Fi signal that can’t be beaten by any of the other major broadband providers.”
2 No unexpected price hikes
TalkTalk will guarantee no mid-contract price hikes, so you know exactly what you’re paying each month for the duration of your contract.
This can last up to 24 months, depending on the contract.
3 Starts at £23.50 a month
Interested? TalkTalk will do you a deal. From now until 21st September, it’ll offer its Faster Fibre Broadband package for £23.50 a month for 18 months.
That’s down from the usual price of £33.50 per month.
For that outlay you get an average download speed of 35Mb/s, which is up to four times faster than standard broadband. You get unlimited usage too, and the Wi-Fi Hub is included free of charge.
There’s a one-off equipment delivery charge of £9.95, though. And if you do return your kit within the 30-day money back window, this charge won’t be refunded.
4 For new customers only
The guarantee is for new TalkTalk customers only, and only if they take out its Faster Fibre Broadband package.
TalkTalk claims the total cost of the package over 18 months is £143.05 cheaper than Virgin Media, £116.86 cheaper than BT and £27 cheaper than Sky.
Like other TalkTalk plans, Faster Fibre comes with optional landline calls and TV Boosts that you can add in each month as you see fit.
This means you can effectively alter your package every month, depending on what you’re doing.
Fancy watching a big sports tournament? Buy the relevant TV Boost for that month. Jetting off on holiday for most of the month?
Don’t buy any and save yourself some money for holiday spending cash.