Samsung has officially unveiled the findings of its tests on thousands of faulty Galaxy Note 7 smartphones, determining what caused its flagship phone to explode, which led to the decision to halt production.
What are the key lessons from Samsung’s findings? And how is it planning to ensure such a debacle never happens again? Here are five things we learned from Samsung’s recent findings.
1. Batteries to blame
As expected, Samsung said that fires and explosions were caused by issues with the Galaxy Note 7’s batteries.
Having tested 200,000 devices and 30,000 batteries, the Korean company concluded that its software and hardware were not to blame, allaying concerns that the issue might not just be confined to the Galaxy Note 7.
2. Two separate issues, one disaster
After revealing the batteries were at fault, Samsung elaborated on the issues.
When the problems first arose, Samsung issued a global recall of its flagship smartphone. The initial problems were down to the battery inside the Galaxy Note 7 being too small for the power units, leading them to overheat.
However, once Samsung replaced the batteries and began reissuing devices, a second, separate problem occurred. Samsung has not specified what this issue was, but we do know that it was forced to end production for good.
3. Samsung’s still sorry
The Galaxy Note 7’s premature end saw Samsung’s share price plummet, with billions wiped off of the value of the world’s biggest smartphone maker.
More worryingly, it also caused harm to loyal customers, something Samsung is still struggling to get past.
Once again, its head of mobile, Koh Ding–jin said he was sorry for the, “discomfort and concern we have caused to our customers.” The question is, whether or not consumers will really trust Samsung again.
4. No more issues?
Samsung, unsurprisingly, says it has learned its lesson. In an official statement, it said, “We have taken several corrective actions to ensure this never happens again, including the implementation of a multi-layer safety measures protocol at the product planning stage, and an 8-Point Battery Safety Check.
“We look forward to moving ahead with a renewed commitment to safety. The lessons of the past several months are now deeply reflected in our processes and in our culture.”
5. Galaxy S8 is the next test
Samsung saying it’s fixed the problems it faced with the Note 7 is all well and good. But it has not released a new flagship phone since then. That is all set to change with the launch of the Galaxy S8, which could be seen as soon as next month.
The question is, will consumers flock to the phone? Or will they be wary of a manufacturer which scored a spectacular own goal with its last, headline–grabbing device? Only time will tell.