closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
Customer news

Many UK broadband suppliers are failing to comply with regulations designed to make it easier for customers to switch from one provider to another, a new report has found.

Ofcom introduced legislation a year ago that made it mandatory for internet service providers (ISPs) to supply customers with a Migration Access Code (MAC) within five days of a request, but a uSwitch report finds that many ISPs are failing to comply with these rules.

MAC codes allow customers to break with their supplier and switch to another provider without broadband service being interrupted

Nearly 40 per cent of people included in the study had not received a MAC code within the five-day period, with 14 per cent of requests failing to register any response from the ISP at all.

The number of failed requests has actually increased by three per cent since the legislation was introduced, according to the data.

Meanwhile, Ofcom has announced recently that the total number of complaints it has received concerning broadband migration has fallen, ISPreview reports.

However, the watchdog expressed concern that ISPs have not remained committed to further improvement of the switching process.

Thinking of switching? View our switch broadband page to get your MAC code and compare packages that beat your currently one.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Melanie Jane Shields-Appleton 1 day ago Ofcom unveils plan to bring... Hi David, I moved a 3 year old house on the 5th April, I was assured by BT I would get fibre but once I...
  • Simon Parker 1 day ago Ofcom unveils plan to bring... I've just had FTTP installed in my street ( today in fact) The mind boggles as to why I will need faster...
  • Diana Taylor 1 day ago BT Vision customers to get free... i;ve spent 2 hrs online trying to find out more about this, i then went online chat, eventually talking to...

Search news