UK consumers who have to settle disputes with their broadband providers will soon find that issues take less time to resolve.
Following an announcement made today (May 19th) by Ofcom, the rules that govern the time when consumers are able to raise complaints with Alternative Dispute Resolution (ADR) schemes will change from September this year.
Currently, dissatisfied broadband customers have to wait 12 weeks before they can approach an organisation, such as Otelo, if they have not had a resolution from their ISP.
However, from September 1st, 2009 this period will be reduced to eight weeks.
Ofcom acknowledged that telecoms providers need a certain amount of time to deal with problems, but also noted that issues are as likely to remain unresolved after 12 weeks as they are at eight weeks.
Ed Richards, Ofcom Chief Executive, said: "The vast majority of consumers are happy with their telecoms services. For the minority who aren't, we want to ensure that customers get a fair and swift resolution to their disputes."