Skip to main content
Jump to navigation
BT news

BT Broadband customers are being charged up to £25 to leave the internet service provider, it has been revealed.

The fee is being levelled on users leaving the ISP who wish to fully terminate their broadband connection instead of using their Migration Authorisation Code (MAC) to switch providers.

PC Pro noted that the fees were raised from £18.11 to the new figure in June and a spokesperson told the website that the charge was increased in order to encourage people to use the "correct migration process" when switching suppliers.

BT noted on its website that not everyone would have to pay the termination fees.

It said: "You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new address."

However, customers terminating their subscription will be forced to pay the charge even if they have surpassed the minimum contract length.

This week, BT is beginning two new pilot schemes in north London and Cardiff to test its new fibre-optic broadband service.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

Search news