Residents on a housing estate in Worcester are up in arms at the low broadband speeds they receive.
A meeting of the Warndon Parish Council heard how services in the village were "pathetic" and that rural areas in Wales are able to receive better broadband speeds, reports the Berrows Journal.
One resident claims local people "should expect an 8Mb speed" but are actually getting "between 1.2Mb and 1.5Mb".
He told fellow villagers that his sister living "in the middle of nowhere" in Wales "gets better speed".
A spokesman for BT told the newspaper the organisation is "continuing to invest" in making broadband service improvements across the UK.
"We are looking at bringing fibre-optic cable to many parts of the country in phases and that will bring a new and improved service," he added.
Virgin Media was recently forced to apologise after it mistakenly told residents in Whitchurch, Shropshire, they could get its 50Mb fibre-optic broadband service, reported the Whitchurch Herald.