More than two-thirds of UK broadband subscribers have experienced internet service provider (ISP) downtime over the last 12 months, it has been reported.
A study conducted by ISPreview found that 64.7 per cent of survey respondents have been unable to access the internet due to technical problems over the last year.
The website found that 2.9 per cent of survey respondents had experienced four outages, 8.4 per cent had experienced three and 14.8 per cent had lost their connection on two occasions.
In more than half (52.6 per cent) of instances, the downtime lasted between zero and 30 minutes, although 16.5 per cent of outages lasted between one and five hours.
Alarmingly for broadband users, 10.7 per cent of service cuts lasted for longer than 24 hours – damaging in particular for telecommuters and home business owners.
Mark Jackson, editor of ISPreview, commented on the website: "Almost everybody will experience the odd outage, which normally lasts for no more than a few minutes or hours.
"The new generation of fibre-optic broadband services are expected to be a lot more resilient against some of the old problems."
Last week, research conducted by Orchid Consulting found that 81 per cent of broadband consumers are currently happy with their ISP.