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TalkTalk news

Internet service provider (ISP) TalkTalk is attempting to put recent bad publicity behind it by focusing on improving customer service levels.

The home phone and broadband provider, which Ofcom is reportedly investigating over allegations of product miss-selling, has revamped its My Account page to enable easier consumer transactions.

Tristia Clarke, the ISP's Commercial Director, said that following the refresh, subscribers will be able to manage finances, change passwords, take control of marketing preferences, add package boosts and sign up for new services.

She said that TalkTalk has been listening to customer feedback and redesigned its My Account page accordingly, offering greater freedom to access and manage account information.

"At TalkTalk we're always looking to improve our service to ensure that our customers get the best possible experience," Ms Clarke stated.

As well as including the new features, My Account will retain all of its current services such as allowing customers to manage bills and payments, analyse phone and broadband usage, create email accounts and keep personal information up to date.

"We hope you like our changes to the My Account page and find them useful," Ms Clarke said.

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