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TalkTalk has said it is determined to reverse its trend of losing broadband customers.

The internet service provider (ISP) has seen its customer base decline since its 2009 acquisition of Tiscali, however, it hopes that the disruption associated with the move is coming to an end.

Over the first quarter of 2011, over 25,000 customers left the ISP, reducing its subscriber base to 4.2 million. This has been attributed to issues caused by moving Tiscali customers to TalkTalk's network and billing system.

There have also been issues with customer service which saw the ISP paying £2.5 million in compensation to customers who received bills despite cancelling the service.

Commenting on the future, TalkTalk Chief Executive Dido Harding said: "We have worked hard to mitigate the impact of this disruption, and we are confident that we are now making major progress in improving the experience for customers, which will lead to lower churn."

However, there were some positive signs over the first three months of the year, with more people transferring to TalkTalk's own network and buying more services, which led to a six per cent rise in customers' average monthly spend to £25.

The broadband provider is also hoping to attract more customers with its improved broadband bundles.

It has slashed the prices on its Essentials and Plus packages by 50p a month as well as offering a number of bonuses such as cutting the cost of installing a new line from £79.99 to £50 and scrapping the home mover fee, in a bid to put it ahead of its rivals.

TalkTalk also hopes that the improved broadband speeds it will be able to offer as a result of operating more of its lines in the local telephone exchange will also attract more customers.  

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