closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
O2 news

Internet service provider (ISP) O2 has chosen to centralise its UK-based customer support divisions.

The broadband provider has agreed a new £10 million, five-year contract with managed services firm Datapoint, which has created a virtual, multi-channel contact centre linking the various O2 contact operations.

At present, the ISP employs 6,000 customer services agents across centres in Warrington, Leeds, Bury, Rotherham, Manchester and Glasgow – fielding 80 million phone calls per year.

O2 hopes the outsourcing agreement will enable it to open new communications channels with subscribers and improve satisfaction and retention rates.

Gareth Turpin, Head of Strategy and Operations, Sales & Service at O2, said the ISP is looking to double its number of customer 'fans' by the end of 2011.

He said that O2 is aiming to improve service levels irrespective of how customers want to contact the firm – whether via the phone or social media using their broadband connection.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Dave 1 day ago TalkTalk CEO reads 'awful'... Didn't have Internet access for 2 month 1st engineer didn't turn up down to broken down van day of...
  • Patricia.Green.92 3 days ago Scientists use infra-fed to make... I was paid 104000 bucks past year by doing an on-line task furthermore I was able to do it by w­orking in...
  • Amy.Mercado 4 days ago Sky Q customers to get F1 races... I was paid 104000 dollars last 12 months by doing an online job moreover I was able to do it by w­orking...

Search news